Terms & conditions

To view the terms and conditions for order and pay, please click here.

To view the terms and conditions for gift vouchers, please click here.

Cosy Club table reservation services are provided by ResDiary subject to their Terms and Conditions and Privacy Statements

We would specifically draw your attention to section 5 of the terms regarding communications from ResDiary summarised for convenience below

To view the terms and conditions for our Birthday Fizz promo, please click here.

To view the terms and conditions for Black Friday Festive Fizz, please click here.

To view the terms and conditions for Black Friday Gift Card Offer, please click here.

Marketing communications

Unless the User has agreed to the use of the Registration Information for direct marketing purposes by ResDiary, third-party restaurants or other venues or selected third parties, we agree to use the Registration Information only for the purpose of supplying the Services to the User and any other purpose to which you have separately consented.

ResDiary Operation of service communications:

This is separate to the marketing communications, ResDiary will send the User the following for the operation of services:

Notifications via email or SMS to confirm your booking details.
A reminder email prior to your confirmed booking
A final email post dining for the request of feedback.

For further information please refer to our Statements and Policies

Booking Terms & Conditions

For Group Bookings of 16+ in the restaurant

(Excluding Christmas Period & Special Events)

Deposits

All bookings are penciled in as provisional until Cosy Club has received full payment of the deposit
To confirm your booking we will require a deposit of £5 per person
Once a booking is made, you 14 days to confirm with the deposit.

Cancellation Policy

If you cancel your booking and are able to give more than 48 hours’ notice your deposit will be refunded in full or we can transfer your deposit to a booking at a later date.
If you cancel your booking and are not able to give more than 48 hours’ notice your deposit may be retained in full.

For Group Bookings during The Christmas Period

Deposits

All bookings are penciled in as provisional until Cosy Club has received full payment of the deposit
To confirm your booking we will require a deposit of £20 per person
Once a booking is made, you 14 days to confirm with the deposit.

Cancellation Policy

If you cancel your booking and are able to give more than 14 days’ notice your deposit will be refunded in full or we can transfer your deposit to a booking at a later date.
If you cancel your booking and are not able to give more than 14 days’ notice your deposit may be retained in full.

For Bookings in our Private Dining areas

Deposits

All bookings are pencilled in as provisional until Cosy Club has received full payment of the deposit.
To secure a booking, we ask for a deposit of 25% of the minimum spend. This deposit will be redeemed against your final bill, of course.
In our Christmas period, we will require a deposit of £20 per person.
Once a booking is made, you 14 days to confirm with the deposit.

Cancellation Policy

If you cancel your booking and are able to give more than 7 days’ notice your deposit will be refunded in full or we can transfer your deposit to a booking at a later date. (14 day’s notice during the Christmas Period)
If you cancel your booking and are not able to give more than 7 days’ notice your deposit may be retained in full. (14 day’s notice during the Christmas Period)

Minimum spends

A minimum spend is required for the use of our private dining areas.
The ‘minimum spend’ is the least amount of money a party must spend for exclusive use of certain areas.
If you reach the minimum spend, we’ll ever so happily refund your deposit in full or use this towards your final bill
Unfortunately, if the minimum spend is not quite reached, then deposit monies will be retained to the value of the shortfall against the agreed minimum spend.
Please contact us for current minimum spends.
Please note our minimum spends may vary during the festive period.

For Bookings with Exclusive use of the venue

Deposits

All bookings are pencilled in as provisional until Cosy Club has received full payment of the deposit.
To secure a booking, we ask for a deposit of 25% of the minimum spend. This deposit will be redeemed against your final bill, of course.
In our Christmas period, we will require a deposit of £20 per person.
Once a booking is made, you 14 days to confirm with the deposit.

Cancellation Policy

If you cancel your booking and are able to give more than 14 days’ notice your deposit will be refunded in full or we can transfer your deposit to a booking at a later date.
If you cancel your booking and are not able to give more than 14 days’ notice your deposit may be retained in full.

Minimum spends

A minimum spend is required for full venue hires
The ‘minimum spend’ is the least amount of money a party must spend for exclusive of the venue.
If you reach the minimum spend, we’ll ever so happily refund your deposit in full or use this towards your final bill.
Unfortunately, if the minimum spend is not quite reached, then deposit monies will be retained to the value of the shortfall against the agreed minimum spend.
Please contact us for current minimum spends..

How to pay your deposit

To pay over the phone, please call your local Cosy Club.
If you wish to pay via BACS, please email bookings@cosyclub.co.uk
Please note we are unable to accept deposits via Cash or cheque
Deposits must be paid in one transaction
Please settle all your bills on or before the date of your booking- we do not take any post payments.

Confirming numbers

Please do keep us in the loop on any changes in numbers (regardless of how small), so we can fit you all in.
In the event that the confirmed numbers in your party reduce by 10% or more without at least 24hrs notice, the Cosy Club reserves the right to forfeit all deposits above the 10% reduction.

Pre-orders

The Party Menu and our special events’ menus (including our Christmas Menu) have been designed so that no one needs the hassle of obtaining a pre-order; the order will be taken when you sit down for your meal to ensure smooth service.
We only require a pre order for our celebration menu for groups of 25 or more guests.

Buffet/Private Dining

Buffet orders must be placed at least 7 days before your event
If you need to make any changes to your food order, we ask for at least 48hrs notice, any amends after that will be chargeable and we cannot guarantee availability.
We recommend 1x portion per person for all buffet options
Please note we do not allow external catering

Damage

The Cosy Club reserves the right to retain deposit monies should there be any damage caused to fixtures of fittings by any member of the party. Please look after our lovely abode.

Other information

Please inform us of any special requirements or arrangements and we will endeavor to meet them for you wherever possible.
Cosy Club accepts no responsibility for the loss or damage to any items left in our premises. All items are left entirely at the owner’s risk.
Please note that all our menus are subject to a seasonal and price change based on our customer feedback.
Please note larger groups may be split across multiple tables.
A discretionary 10% service charge will be added to tables of 8 or more (all of which goes to our lovely Cosy Club staff).